Refund Policy

Because Shop products are digital and delivered instantly, all purchases are final once access has been granted. We make two exceptions:

• Non-delivery: your payment succeeded but you were never able to access the product due to a technical failure on our end.
• Defective or materially misrepresented: the product is genuinely broken, incomplete, or significantly different from what its product page described.

Refunds are not offered for a change of mind, for not having the technical skills or tools to use a product, or once you've made meaningful use of what you purchased.

Email hello@eycube.com as soon as possible after your purchase with your order reference and a description of the issue. We'll review the request and let you know the outcome.

Approved refunds are returned to your original payment method through Paystack. Where a refund is issued, access previously granted to the product may be revoked.

This policy is part of our Shop Terms.